Bitjali Privacy Policy —
Your Data Is Safe With Us

Bitjali is one of Bangladesh's most trusted online gaming platforms. We believe that every player's privacy is among their most fundamental rights. That is why Bitjali's privacy policy is built on complete transparency — so you know exactly what information we hold about you, why we hold it, and how it is kept secure.

This privacy policy applies to the Bitjali website (bitjali.onl), mobile app, and all associated services. By using the platform, you are considered to have accepted the terms of this policy. We therefore recommend reading through it carefully before registering.

Bitjali adheres to the international data protection standard GDPR (General Data Protection Regulation) as well as all applicable local laws. Our dedicated Data Protection Team works continuously to ensure your information is stored with the highest level of security.

Bitjali collects only the information that is strictly necessary to provide you with the best possible service. We never ask for unnecessary or excessive data. Below is a detailed breakdown of exactly what we collect.

Bitjali uses the information it collects solely for legitimate and specific purposes. We never use your data for unauthorized ends. The primary purposes for which we use your information are outlined below:

• Keeping your Bitjali account active and managing it.
• To securely process deposits, withdrawals, and other financial transactions.
• Verifying your identity through the KYC (Know Your Customer) process.
• To prevent fraud, money laundering, and other illegal activities.
• Personalizing your gaming experience and showing you relevant offers.
• To provide customer support and resolve issues.
• To improve the security and performance of the platform.
• Meeting legal and regulatory obligations.
• To operate responsible gaming programs and prevent addiction.

Bitjali takes great care when it comes to sharing your information with third parties. Your data may only be shared in the limited circumstances outlined below, and only to the extent strictly necessary:

• Payment Processors: Only the necessary information is shared with approved payment providers such as bKash, Nagad, and Rocket to process financial transactions.
• Game Providers: Minimum necessary data shared with licensed game studios for Live Casino and other games.
• Law enforcement agencies: Information may be disclosed to government authorities under legal obligations or court orders.
• Security Services: Authorized technology partners for fraud detection and cybersecurity.
• Corporate Restructuring: In the event of a business merger or acquisition, the new entity will be bound by the same privacy policy.

Bitjali uses industry-leading technology to protect your data. Our security infrastructure is continuously updated to keep your information safe from the latest cyber threats.

• SSL/TLS 256-bit Encryption: All data transmissions are conducted through encrypted channels.
• PCI DSS Level 1 Certification: Financial data is stored in accordance with the highest payment security standards.
• Two-Factor Authentication (2FA): An additional layer of security for accessing your account.
• Real-Time Monitoring: Our 24/7 automated system instantly detects any unusual activity.
• Data Masking: Sensitive information such as card numbers is stored masked in the system.
• Regular Security Audits: Regular penetration testing is conducted by independent third parties.
• Limited Access Policy: Only authorized personnel can access specific data.

The Bitjali website and app use cookies to enhance your experience. Cookies are small text files stored on your device that help remember your preferences and session information.

• Essential cookies: Required for login sessions and security purposes. These cannot be disabled.
• Functionality Cookies: Remembers your language preferences and settings.
• Analytics Cookies: Collects site usage statistics to help improve our services.
• Marketing Cookies: To show you relevant offers and promotions. You can opt out of these at any time.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Bitjali retains your data only for as long as necessary. All information is kept while your account remains active. After account closure, certain data may be retained for a defined period as required by law.

• Transaction Information: Minimum 5 years as required by law.
• KYC documents: Up to 5 years after account closure.
• Gaming Logs: Up to 3 years after account closure.
• Communication Records: Customer support history for up to 2 years.
• Marketing Information: Deleted immediately upon withdrawal of consent.

As a member of the Bitjali platform, you have specific rights over your own data. We respect these rights at all times and are committed to responding promptly to any request.

• Right to Know: You can request access to see what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request that it be updated.
• Right to Erasure: You have the right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that the use of your data be restricted in certain circumstances.
• Right to Data Portability: You can receive your data in a structured, portable format.
• Right to object: You may object to the use of your data for specific purposes.
• Right to Withdraw Consent: You can withdraw your consent for marketing communications at any time.

To exercise any of your rights, please contact our support team. We typically respond within 30 business days.

Bitjali strictly does not collect data from or provide services to anyone under the age of 18. Our platform is exclusively for adults. Age verification is built into the registration process, and identity is confirmed through national ID or passport via KYC procedures.

If we discover that a minor has registered on our platform, the account will be closed immediately and all associated data will be deleted.

Bitjali may update this privacy policy from time to time. Before any significant changes take effect, we will notify you via your registered email and through platform notifications. The date of the latest update will always be displayed at the top of this page.

Continued use of the platform after an update constitutes your acceptance of the revised policy. However, if you do not agree with the new policy, you always have the right to close your account.

For any questions, concerns, or complaints regarding the Privacy Policy, please contact our dedicated Data Protection team. We are always here to help.