Bitjali Terms & Conditions — Learn More

Bitjali is an online gaming and entertainment platform operated for Bangladeshi players. These Terms and Conditions apply to all Bitjali services — including Live Casino, Sports Betting, fish games, slots, and all other games.

Bitjali reserves the right to update these Terms and Conditions at any time. Changes will be announced on the website, and continued use of the platform after any update will be considered acceptance of the new terms. We encourage you to visit this page regularly.

• These Terms are available in both English and Bangla; in case of any conflict, the English version shall prevail.
• Bitjali's services are available to adults aged 18 and over only.
• Services may be restricted in certain regions in accordance with applicable laws and regulations.
• Bitjali reserves the right to verify any member's account.

To play on Bitjali, you must create a personal account. At registration, you are required to provide accurate and complete information — including your name, date of birth, phone number, and any other required details. Providing false or incorrect information may result in account termination and forfeiture of any balance.

Each individual only A can open an account. If multiple accounts are found belonging to the same person, all accounts will be closed and any bonuses or winnings will be voided.

• Keeping your account password secure is entirely your responsibility.
• Transferring or sharing your account with anyone else is strictly prohibited.
• Deposits using third-party funds are not permitted.
• If you experience any security issues with your account, contact Bitjali Support immediately.
• Accounts cannot be opened in the name of a corporate entity or business.

Bitjali strictly prohibits anyone under 18 from opening an account or playing. At registration, you must confirm that you are at least 18 years old. Bitjali may request proof of age at any time, and accounts will be suspended if satisfactory verification is not provided.

• Any account found to belong to a user under 18 will be closed immediately.
• Allowing a minor to gamble may result in legal action.
• Providing false information about your age is a serious violation.

Deposits and withdrawals on Bitjali can be made via bKash, Nagad, Rocket, and approved bank transfers. All transactions are processed in Bangladeshi Taka (BDT). Deposits are generally instant, and withdrawals are typically processed within 15 minutes to 24 hours.

Bitjali only accepts deposits from payment accounts registered in your own name. Funds sent from third-party accounts will be returned, and the account in question may be reviewed.

• Minimum deposit amounts are fixed — limits vary by payment method.
• Full account verification is required before any withdrawal can be processed.
• For suspicious transactions, Bitjali may place a hold on withdrawals until verification is complete.
• In line with its anti-money laundering policy, Bitjali is obligated to report information to the relevant authorities when required.
• Bitjali is not responsible for any delays caused by your bank or payment provider.
• Any applicable fees at the time of deposit will be communicated separately.

Bitjali offers various bonuses and promotional offers — including welcome bonuses, reload bonuses, cashback, and referral bonuses. Each bonus has its own terms, which are clearly stated in the offer details. Please read those terms carefully before claiming any bonus.

Bonus funds cannot be withdrawn directly — they become withdrawable only after the specified wagering requirements are met. Wagering requirements are stated separately for each bonus.

• Each person may claim a bonus offer only once.
• Any attempt to claim bonuses using multiple accounts or false information will result in all bonuses being cancelled.
• Bonus offers have a set expiry — any unused bonus will be forfeited once it expires.
• Bitjali reserves the right to modify or cancel any bonus offer.
• Any attempt to circumvent bonus terms will result in permanent account closure.

All games on Bitjali use internationally certified Random Number Generator (RNG) technology. Every game outcome is completely random and impartial — there are no predetermined results. Game providers are regularly audited by independent organizations.

If a game is interrupted mid-round due to a technical error or server issue, Bitjali will either refund the bet for that round or restart the game. Bitjali reserves the right to void payments resulting from abnormal wins caused by technical errors.

• If your internet connection drops mid-game, your bet remains protected.
• Each game clearly displays its own pay table and RTP.
• The use of bots or automation software is strictly prohibited.
• In Live Casino, the dealer's decision is final.
• Outcomes in Sports Betting are determined in accordance with official governing body announcements.

Bitjali is firmly committed to responsible gaming. Gaming is for entertainment — not a source of income. Bitjali wants every player to enjoy themselves within their own limits. That's why we offer a range of protective tools that can be used at any time.

• Set your own daily/weekly/monthly deposit limits.
• Activate self-exclusion for a set period of time.
• Track your gaming time and set limits.
• Need help? Reach out to Bitjali Support.

Bitjali takes the protection of your personal information very seriously. Data collected at registration is used solely for account management, payment processing, and legal compliance. Your information is never sold to third parties.

Bitjali uses SSL encryption technology to keep all your data secure. For more details, please visit our Privacy Policy Read the page.

• Your information may only be shared with authorities when required by law.
• The cookie policy is available separately on the website.
• You have the right to request correction or deletion of your personal data.
• Payment information is secured in accordance with PCI DSS standards.

The following activities are strictly prohibited on the Bitjali platform. Violations will result in permanent account closure and, where applicable, legal action.

• Money laundering or transactions involving illegal funds.
• Use of bots, scripts, or automation software.
• Exploiting system or game vulnerabilities to gain an unfair advantage.
• Colluding secretly with other players (collusion).
• Use of a false identity or forged documents.
• Opening or operating multiple accounts.
• Attempting to hack or carry out a cyberattack.
• Abusive or harassing behavior toward Bitjali staff.

You can close your Bitjali account at any time. Contact the support team and submit a closure request. Make sure to withdraw any remaining balance before closing.

Bitjali may also close an account under certain circumstances — such as a breach of terms, suspected fraud, or prohibited activity. You will be notified by email if this occurs.

• Verified balances are refunded upon voluntary account closure.
• Bonus funds are not refunded if an account is closed due to a terms violation.
• Self-exclusion requests take effect immediately.

If you have an issue or dispute, contact the Bitjali support team directly first. Our team typically resolves issues within 24 hours. If you are not satisfied with the support team's resolution, you have the option to escalate the matter.

• All complaints can be submitted via email or live chat.
• A reference number will be issued once your complaint has been submitted.
• Game logs are the final authority in any dispute over game outcomes.
• Applicable international law will govern any legal disputes.

Bitjali may update these Terms and Conditions from time to time. For significant changes, a notification will be sent to your registered email and the update date will be shown on the website. Continued use of the platform after any changes will be considered acceptance of the new terms.

• Notice of changes is generally given 7 days before they take effect.
• Immediate changes may be made in emergency situations.
• Archived copies of previous terms are available upon request.